POLICIES
DELIVERY POLICY
Delivery Area
We deliver exclusively within Kraków.
Order Processing Time
Orders are processed within an hour.
Delivery Time
Estimated delivery time is within a hour, depending on the destination.
Shipping Costs
Shipping costs are calculated automatically at checkout.
Fresh Product Packaging
All fresh meat products are packed in temperature-controlled, food-safe packaging to maintain freshness and quality during transport.
PAYMENT POLICY
We accept secure online payments via:
- Credit and Debit Cards
- Online Bank Transfers
- BLIK (for customers in Poland)
All payments are processed through secure and encrypted payment systems.
Orders will only be processed after successful payment confirmation.
RETURN & REFUND POLICY
Due to the nature of fresh food products, returns are not accepted unless:
- The product is damaged upon delivery
- The wrong product was delivered
If there is an issue with your order, please contact us within 24 hours of delivery with photos and order details.
Approved refunds will be processed using the original payment method.
TERMS & CONDITIONS
By placing an order on O’farm, the customer agrees to:
- Provide accurate and complete information
- Make full payment at checkout
- Accept delivery and return policies
O’farm reserves the right to:
- Cancel orders due to product unavailability
- Refuse service in cases of suspected fraud
- Update prices and product availability without prior notice
All products are subject to availability.
PRIVACY POLICY
O’farm collects and processes customer data only for:
- Order processing
- Payment processing
- Delivery fulfillment
- Customer communication
We do not sell or share personal data with third parties except when necessary for payment processing and delivery services.
Customers have the right to request access, correction, or deletion of their personal data in accordance with GDPR regulations.